Delete your SimpliRide account

This page explains how to delete your account in the SimpliRide apps from SimpliRide, Inc.: SimpliRide – Request a ride (for riders) and SimpliRide Driver - Earn Daily (for drivers). It also explains what we delete, what we keep, and for how long.

1. Delete your account in the app

Riders: SimpliRide – Request a ride

1. Open the app and sign in.
2. Tap Account in the bottom bar.
3. Tap Delete Account.
4. Choose your reason for leaving and add a short explanation.
5. Tick the box to confirm you understand that your account will be closed.
6. Tap Delete my account.

If you still have money in your wallet, the app shows you the balance first. Use it before you delete your account.

Drivers: SimpliRide Driver - Earn Daily

1. Open the app and sign in.
2. Open the side menu and tap Settings.
3. Tap Delete Account.
4. Choose your reason for leaving and tap Delete my account.
5. Confirm it is you with the 6-digit code we send by SMS, WhatsApp or email to the phone number or verified email address on your account.

A driver account can only be deleted once no money is left between you and SimpliRide. If your wallet still has a balance, a cash-out is still on its way, or you owe subscription fees or have a negative balance, the app tells you what to settle first.

2. If you can't use the app

Email [email protected] with the subject "Delete my account". Send it from the email address on your account, or include the phone number you signed up with, and tell us whether you are a rider or a driver.

We will check that you own the account before we delete it, and we may ask you to confirm a code or other details.

3. What happens after you ask

• Straight away: your account is closed. You are signed out on every device and can no longer sign in.
• By email: we confirm your request and tell you the date your personal data will be erased. We remind you again 7 days before that date.
• After 30 days: your personal data is erased from your account, as described below. This cannot be undone.
• Changed your mind? Contact [email protected] before the erasure date.

4. What we delete

30 days after your request, we permanently erase these details from your account:

• your name, phone number and email address
• your profile photo
• your National Identification Number (NIN), gender and date of birth
• your city, state and country
• your referral code
• the notification token for your phone
• for drivers, the link to your Stripe payout account

If you also want your saved places, saved payment cards or emergency contacts removed, delete them in the app before you delete your account (see section 6), or ask us at [email protected] and we will remove them.

5. What we keep, and for how long

Some records have to be kept after your account is deleted. Once your details are erased they are no longer linked to your name, phone number or email address.

• Trips, payments and wallet transactions, including driver earnings, fees and subscription history: kept for as long as the law requires for tax, accounting, fraud prevention and resolving disputes.
• Safety reports and support tickets: kept for as long as the law requires and as needed to handle safety and legal claims.
• Trip recordings: deleted automatically 30 days after the trip. If the trip was reported (an SOS, a crash report, or a safety or ride-issue ticket), the recording is kept for up to 180 more days at a time while the report is handled, then deleted.
• Your deletion request (the date, your reason and how you confirmed it): kept as a record that we handled your request.

6. Delete some data without deleting your account

You don't have to delete your account to remove some of your data. In the rider app you can delete saved places, saved payment cards, emergency contacts and favourite drivers at any time from their screens.

Riders can also download a copy of their data: tap Account, then Download Your Data.

To have any other data deleted, such as driver documents, email [email protected] and tell us what you would like removed. We will check that you own the account first.

7. Questions

For help with deleting your account, email [email protected]. For questions about your privacy rights, email [email protected].

Read our Privacy Policy